Privacy Policy

Local Village Care is a trading name of Anna Moore. References to "we", "our", or "us" in this policy refer to Anna Moore, trading as Local Village Care.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and postcode when you submit our contact form
• Enquiry details: Information about your care needs that you share with us
• Website usage data: Anonymous analytics data about how you use our website (see Cookie Policy)

We use your personal information to:

• Respond to your enquiries about our care services
• Provide you with information about our services
• Arrange and deliver care services if you become a client
• Improve our website and services
• Comply with legal obligations

We process your personal data based on:

• Consent: When you submit our contact form, you consent to us using your information to respond to your enquiry
• Legitimate interests: To provide and improve our services
• Contract: To provide care services to our clients
• Legal obligation: Where required by law

We do not sell your personal information to third parties. We may share your information with:

• Email service providers who help us deliver communications (data processing agreements in place)
• Authorities if required by law or to protect safety

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. Our website uses HTTPS encryption for secure data transmission.

We retain contact form submissions for up to 2 years, or longer if you become a client. You can request deletion of your data at any time by contacting us.

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

If you have questions about this Privacy Policy or wish to exercise your data rights, please get in touch:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.