Question 1

How quickly can care start?

Accepted Answer

It depends on my current availability, your location and the support needed. Call or message me with the village and preferred visit times. I will tell you what is possible before we arrange a first meeting. I do not provide emergency care.

Question 2

How will I know how visits are going?

Accepted Answer

We agree how I will update your family before visits begin. I keep visit notes and share updates through the agreed contact, with your loved one's wishes and privacy in mind. You can also leave me a phone or WhatsApp message between visits.

Question 3

What hours do you work?

Accepted Answer

I usually do visits Monday to Friday during the day. Evenings and weekends might be possible depending on what else I've got on - just ask.

Question 4

Do you do overnight or live-in care?

Accepted Answer

I offer daytime visiting support. I do not provide overnight or live-in care, personal care such as washing or dressing, nursing, or emergency cover. If those are needed, your family will need an appropriate provider.

Question 5

Are you insured and DBS checked?

Accepted Answer

Families can ask Anna directly about DBS, insurance, training and references before care begins. Relevant paperwork should be checked as part of agreeing safe care.

Question 6

Can we try it out before committing?

Accepted Answer

We start with a conversation and an informal meeting so your loved one can get to know me. We agree the support, cost and visit arrangements before starting. You can ask about a trial visit and any notice or cancellation terms at that point.

Question 7

How much does it cost?

Accepted Answer

The cost depends on visit length, frequency, location and the practical support needed. I give you a clear individual quote before visits begin. Send me the village, the kind of help needed and your preferred times to start the conversation.

Question 8

What happens if you're ill or on holiday?

Accepted Answer

I work on my own, so there is no automatic replacement carer. We discuss a backup plan before visits start. I give notice of planned holidays and let the agreed contact know if I am unexpectedly unable to visit. If every visit is essential, a provider with guaranteed cover may be a better fit.

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